My Fox Shox Experience...so far

[pdailey]

Well that pretty much explains everything - only one shock ordered and one delivered.

I don't see any blame with FOX in this deal.

x2. Maybe we should change the name of the this thread to your "middle man" instead of Fox...

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[fishd00d]

Bob, we are sorry to hear about your frustrations with FOX. After doing some research we came up with the following.

• Only one shock was originally ordered by Lone Star Racing 12/08/2011. See PO below.
• Lone Star Racing called on 01/09/2012 to order a second shock realizing that they intended to order 2 originally.

We don’t typically stock 3.0 Smooth Body shocks since we only sold 10 of these in 2011. This is considered a custom shock order and custom orders usually take about 4 weeks to complete. Your shock is completed and is in the process of being shipped.

In the future feel free to contact FOX directly; our contact information is listed below.

FOX — Redefining Ride Dynamics
Truck | SUV | Offroad Race | Defense

619-768-1800 ridefox.com

Sales: [email protected]
Service: [email protected]
Race Support: [email protected]

Straight from the source....this is why I asked if you called Fox direct to check on it...

[az_amsoil]

Thank you Fox for clearing that up and thank you Race Dezert for helping. I owe Fox an apology and appreciate their response...issue resolved.

Lesson learned: call the source before you cry!

Anyway you can lock the thread or delete as it puts Fox in a bad light that isn't warranted???