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Thread: My Fox Shox Experience...so far

  1. #11
    #billsson pdailey's Avatar
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    Jan 2007
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    Re: My Fox Shox Experience...so far

    Quote Originally Posted by Ramsey_ElWardani View Post
    Well that pretty much explains everything - only one shock ordered and one delivered.

    I don't see any blame with FOX in this deal.
    x2. Maybe we should change the name of the this thread to your "middle man" instead of Fox...

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  3. #12
    What A Joke
    Join Date
    May 2001
    Location
    San Marcos, CA
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    13,097

    Re: My Fox Shox Experience...so far

    Quote Originally Posted by Ride FOX View Post
    Bob, we are sorry to hear about your frustrations with FOX. After doing some research we came up with the following.

    • Only one shock was originally ordered by Lone Star Racing 12/08/2011. See PO below.
    • Lone Star Racing called on 01/09/2012 to order a second shock realizing that they intended to order 2 originally.

    We don’t typically stock 3.0 Smooth Body shocks since we only sold 10 of these in 2011. This is considered a custom shock order and custom orders usually take about 4 weeks to complete. Your shock is completed and is in the process of being shipped.

    In the future feel free to contact FOX directly; our contact information is listed below.

    FOX — Redefining Ride Dynamics
    Truck | SUV | Offroad Race | Defense

    619-768-1800 ridefox.com

    Sales: [email protected]
    Service: [email protected]
    Race Support: [email protected]
    Straight from the source....this is why I asked if you called Fox direct to check on it...

  4. #13
    Elite az_amsoil's Avatar
    Join Date
    Apr 2010
    Location
    Gilbert, AZ
    Miles
    528

    Re: My Fox Shox Experience...so far

    Thank you Fox for clearing that up and thank you Race Dezert for helping. I owe Fox an apology and appreciate their response...issue resolved.

    Lesson learned: call the source before you cry!

    Anyway you can lock the thread or delete as it puts Fox in a bad light that isn't warranted???

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