I called Steve at IRC yesterday and got his voicemail. He called me back 15 minutes later and sent me my information before I could hang up the phone. He answered every question I gave him with no BS answers. He did tell me the IRC e-mail is not working well right now so I would call if I were you. Obviously he can't speak for SCORE he just gives them the data.
Every time I have called anyone at SCORE if they didn't pick up the phone I have always got a call back. Sometimes a day or 2 later but they have alway called back.
I'm nobody special, not a big name or a famous TT team, so I don't think they gave me any special treatment.