Tired of Juan's BS and lies so I just want to pass on my recent experience. This recap is very accurate because all my text messages in conversation have been saved.
-September 2014 I shipped my stock wiring harness, ECU and pedal to Juan. Juan was going to build me an adapter plate to mate my Ford 3.7L to a TH400 trans.
-November 21, 2014 Juan called me and said my wiring harness, ECU, TH400 adapter plate and pedal were ready. He asked that I send him $1850 for payment in which I did.
-November 28 my daughter was born
-December 18, 2104 I contacted Juan since I hadn't received my parts. Juan said he was going to Solo MS on Monday so he would drop off my parts. I figured he was busy and he didn't have time to ship my parts so all good.
A few weeks went by and missed calls and voicemails were left with Juan and no response.
-January 20, 2015 I basically called him out saying that it's BS he said my parts were ready and now I'm getting the run-around. Juan said the machine shop had not given him the adapter plate and he got sidetracked with other jobs. Juan said he did't realize it had been 2 months and he's going to get it done today. To try and shut me up Juan says he would hook me up with a dyno tune.
One weeks goes by and I don't hear from Juan…
-January 27th, 2015 I sent Juan a text basically saying to refund me my money for not delivering my parts and giving me the run-around again. Juan said he was driving to Solo MS tomorrow.
That week…a driver from Solo MS picked up parts from Fiberwerx including a "box" of my parts. The only item in the box was my adapter plate and nothing else!
It has been another 2 months and I have not received one phone call or text message back from Juan. I have texted and called him regularly about the $1800 cash and parts that he has kept. I feel like I got robbed by this guy and everybody should know what an unprofessional child-like person this guy is. I don't car if he bites off more than he can chew….communication goes a long way. Above anything, don't tell a customer that their parts are ready then take their money and give them the runaround for 6 months!
-September 2014 I shipped my stock wiring harness, ECU and pedal to Juan. Juan was going to build me an adapter plate to mate my Ford 3.7L to a TH400 trans.
-November 21, 2014 Juan called me and said my wiring harness, ECU, TH400 adapter plate and pedal were ready. He asked that I send him $1850 for payment in which I did.
-November 28 my daughter was born
-December 18, 2104 I contacted Juan since I hadn't received my parts. Juan said he was going to Solo MS on Monday so he would drop off my parts. I figured he was busy and he didn't have time to ship my parts so all good.
A few weeks went by and missed calls and voicemails were left with Juan and no response.
-January 20, 2015 I basically called him out saying that it's BS he said my parts were ready and now I'm getting the run-around. Juan said the machine shop had not given him the adapter plate and he got sidetracked with other jobs. Juan said he did't realize it had been 2 months and he's going to get it done today. To try and shut me up Juan says he would hook me up with a dyno tune.
One weeks goes by and I don't hear from Juan…
-January 27th, 2015 I sent Juan a text basically saying to refund me my money for not delivering my parts and giving me the run-around again. Juan said he was driving to Solo MS tomorrow.
That week…a driver from Solo MS picked up parts from Fiberwerx including a "box" of my parts. The only item in the box was my adapter plate and nothing else!
It has been another 2 months and I have not received one phone call or text message back from Juan. I have texted and called him regularly about the $1800 cash and parts that he has kept. I feel like I got robbed by this guy and everybody should know what an unprofessional child-like person this guy is. I don't car if he bites off more than he can chew….communication goes a long way. Above anything, don't tell a customer that their parts are ready then take their money and give them the runaround for 6 months!
