Why would I say sorry? He did not come through at the time. Since then he went above and beyond to make up for our dissatisfaction. So to me, he made up and was sorry for what he had done to us. For this I would do business with him as he made up for what he did not come through with. To me this shows he is willing to listen to his customers and make it right when he knows he was wrong. So that is why I posted back in here so people can see he is not bad to deal with. not to mention his quality is very nice and we are very happy with what we received.