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beware of Dependable Offroad - Anaheim , CA

#1
Late September 2012 after getting in an accident on the freeway I dropped off my tacoma at dependable offroad to have a one piece installed and a tie rod replaced. Steve seemed extremely nice and enthusiastic about taking on the project. Now i understand fiberglass is not easy to work with, but what I got back from dependable was a hackjob. I didnt expect the one piece to line up perfectly but Steve assured me he was going to slice up the engine bay and build a subframe to accommodate the one piece clip. Also he promised me the clip would come with louvers but no louvers were installed on my hood. his excuse was "Fiberwerx didnt feel like putting them on". The clip was bolted onto the stock locations and requires me to unscrew a few nuts and bolts before actually unlatching and removing the clip. Even before all this it took them 4 months to get my truck back. I never called more than twice a week just to check in on the progress and it was always the same story "ill call you back". But never got a call back. 4 months later i walked in and picked up my truck, I couldnt handle being a pedestrian anymore. a few weeks after i pick it up while on the freeway i feel a loud rattling on the drivers side tire so i pulled over. 2 of the studs had broken off, after they installed my tie rod no one seemed to have torqued down the lugs correctly. Now ive been trying to get ahold of them because steve had also said he was going to have my one piece painted but not i need to cough up 400 more dollars on top of the 500 left in our budget. I dont believe it costs 900 to paint a hood flat black. I gave up on the idea of having my hood painted and simply asked him if he could order me some louvers for the hood and the bedsides which only run around 200 for all of them combined, and if i can pick up my old hood and fenders from them and no response. Call after call, email after email, i feel swindled and robbed for a crappy job. I cant even call if a "Fabrication job" because my **
¡Ay, caramba!****
¡Ay, caramba!****
¡Ay, caramba!****
¡Ay, caramba!**ing hood is held on with what looks to be brake line extenders.


Does anyone have any advice on what i should do? Steve is a nice guy, its hard to be upset but this is ridiculous.
 

whitetrashboy

Well-Known Member
#2
You live in orange county drive to them and talk in person rather blast them out on there craftsmanship, also post pics of the work they did maybe before or after pics?
 

idealer

Well-Known Member
#3
Doesn't sound like he's bashing. Just sounds like he got f'd and asking for advise. I have friends that have gone to brenthel, camburg and outlaw all having great service I suggest getting it fixed by someone with reputable reviews.
 
#4
Late September 2012 after getting in an accident on the freeway I dropped off my tacoma at dependable offroad to have a one piece installed and a tie rod replaced. Steve seemed extremely nice and enthusiastic about taking on the project. Now i understand fiberglass is not easy to work with, but what I got back from dependable was a hackjob. I didnt expect the one piece to line up perfectly but Steve assured me he was going to slice up the engine bay and build a subframe to accommodate the one piece clip. Also he promised me the clip would come with louvers but no louvers were installed on my hood. his excuse was "Fiberwerx didnt feel like putting them on". The clip was bolted onto the stock locations and requires me to unscrew a few nuts and bolts before actually unlatching and removing the clip. Even before all this it took them 4 months to get my truck back. I never called more than twice a week just to check in on the progress and it was always the same story "ill call you back". But never got a call back. 4 months later i walked in and picked up my truck, I couldnt handle being a pedestrian anymore. a few weeks after i pick it up while on the freeway i feel a loud rattling on the drivers side tire so i pulled over. 2 of the studs had broken off, after they installed my tie rod no one seemed to have torqued down the lugs correctly. Now ive been trying to get ahold of them because steve had also said he was going to have my one piece painted but not i need to cough up 400 more dollars on top of the 500 left in our budget. I dont believe it costs 900 to paint a hood flat black. I gave up on the idea of having my hood painted and simply asked him if he could order me some louvers for the hood and the bedsides which only run around 200 for all of them combined, and if i can pick up my old hood and fenders from them and no response. Call after call, email after email, i feel swindled and robbed for a crappy job. I cant even call if a "Fabrication job" because my **
¡Ay, caramba!****
¡Ay, caramba!****
¡Ay, caramba!****
¡Ay, caramba!**ing hood is held on with what looks to be brake line extenders.


Does anyone have any advice on what i should do? Steve is a nice guy, its hard to be upset but this is ridiculous.
TamaleTrokita,
Steve called me up and asked me to come and look at that clip to see if I could do anything to make it fit, so I did, when I got there and walked into the back of the shop and seen it, I asked who's it was, and her confirmed where I thought it came from, I spend about an hour moving things around to try and get it lined up, but it was so off that nothing we did could get it lined up right. That clip was so far off from fitting that I would spend atleast 40 hours to get it fit right.
Steve is a great guy, and I know he returns calls. Not sure what happened with the tie rod part, but why not drive down and talk to him?
Also, we have a Tacoma clip that will fit and we can add louvers into it as well, have you got that clip still on? If I can help with that part let me know?
Tim
 

fathead

Well-Known Member
#5
Why would Steve call glassworks to have them look at a fiberwerx product? And if Glassworks couldn't make it fit, why not call Fiberwerx and have them fix or take back their junk?
Why am I even spending time on this?
 
#6
Why would Steve call glassworks to have them look at a fiberwerx product? And if Glassworks couldn't make it fit, why not call Fiberwerx and have them fix or take back their junk?
Why am I even spending time on this?
Steve did call Fiberwerx, but I guess they never came out to help with it, so Steve called me to come out and look to see what I could do.
I've known Steve for years, and as a friend I would go and see what I could do to help him out.
 
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